Our Process

Our Process

Our arbitration process typically starts with the submission and acceptance by both party and counterparty of a case, appointment of the arbitrator(s), preparation of the case by gathering and submission of relevant documents and evidence, virtual hearing or proceedings, decision-making by the arbitrator(s) and conclusion of the arbitration.

1. Initiation of the arbitration

The arbitration process is typically initiated by a party with the filing of a case on our website. E-Arbitrator then submits a notice of arbitration to the counter party, along with a copy of the arbitration agreement and any other relevant documentation.

E-Arbitrator uses the “Rank and File” method of appointing arbitrators in which the parties involved in the arbitration process rank the potential arbitrators in order of preference. E-Arbitrator provides a list from which both party and counterparty ranks the potential arbitrators in order of preference. The arbitrator that both parties have ranked highest on their lists is appointed as the sole arbitrator.

2. Arbitrator Appointment

3. Case Preparation

Parties prepare their cases by gathering and submitting relevant documents and evidence, and identifying any witnesses who will be called to testify. E-Arbitrator assigns a case manager to help with this process. This step is crucial as it helps the arbitrators to understand the case and make a fair decision.

The arbitration hearing or proceedings will then take place at the convenience of all parties. This process will involve virtual meetings, videoconferencing and other forms of remote communication. This step allows the parties to present their evidence and arguments, and the arbitrators to ask questions and gather information. The entire process is recorded and transcribed for the benefit of all the parties.

4. Hearing

5. Decision-making

After the hearing, the arbitrator(s) will consider the evidence and testimony presented and make a decision. This decision will be binding and enforceable under the UNCITRAL rules. This step concludes the arbitration proceedings and the decision is final and binding.

Once the decision has been made, the arbitration process will be concluded. The parties will then be bound by the decision, and any necessary follow-up actions (such as the implementation of any remedies) will take place. This step marks the end of the arbitration process and the parties can move on.

6. Conclusion of the arbitration

Our Process Benefits


Convenient & Cost-effective

Our virtual meetings and remote communication, allows you to participate in the arbitration process from anywhere, at any time. This eliminates the need for travel, lodging, and other expenses associated with in-person meetings, making it a cost-effective option



Our platform offers various tools that can streamline and enhance the arbitration process, such as virtual meetings, document management, calendar booking tools and decision-making tools.


Fair Appointment of Arbitrators

Our platform uses the rank and file method, which takes into consideration the preferences of both parties, to appoint an arbitrator, ensuring a fair process.

Initiate a case

By initiating a case on E-Arbitrator, you can be confident in a fair, efficient and cost-effective resolution of your dispute.